Privacy Policy
Last Updated: January 15, 2025
Our commitment to protecting your privacy and personal data under UK GDPR and Data Protection Act 2018
1. Introduction
Softura Tech ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website, softura-tech.com.
It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
2. Who We Are
Company: Softura Tech Ltd
Registered Office: 87 Markfield Avenue, Manchester, England, M13 9AX
Contact Email: info@softura-tech.com
We are the 'data controller' for the personal data we process, which means we are responsible for deciding how and why your personal data is used.
3. The Data We Collect About You
Personal data, or personal information, is any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data
This includes your first name, last name, username, or similar identifier.
Contact Data
This includes your billing address, delivery address, email address, and telephone numbers.
Technical Data
This includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data
This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data
This includes information about how you use our website, products, and services.
Marketing and Communications Data
This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Aggregated Data
We may also collect, use, and share Aggregated Data such as statistical or demographic data. Aggregated Data is not considered personal data as it does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
Direct interactions
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Create an account on our website
- Subscribe to our service or publications
- Request marketing to be sent to you
- Enter a competition, promotion, or survey
- Give us feedback or contact us
Automated technologies or interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for more details.
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources such as:
- Analytics providers (e.g., Google Analytics)
- Advertising networks
- Search information providers
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- Where we need to comply with a legal obligation
- With your consent, where applicable
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:
Purpose/Activity | Type of Data | Lawful Basis for Processing |
---|---|---|
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you. |
To process and deliver your order | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing & Communications | (a) Performance of a contract with you. (b) Necessary for our legitimate interests (to recover debts due to us). |
To manage our relationship with you | (a) Identity (b) Contact (c) Profile (d) Marketing & Communications | (a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services). |
To administer and protect our business and this website | (a) Technical (b) Usage | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to prevent fraud). (b) Necessary to comply with a legal obligation. |
To deliver relevant website content and advertisements to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy). |
6. Marketing
We will send you marketing communications if you have requested information from us or purchased goods or services from us and have not opted out of receiving that marketing. You have the right to withdraw your consent to marketing at any time by contacting us at info@softura-tech.com or by following the unsubscribe link on any marketing communication sent to you.
7. Cookies
Our website uses cookies. A cookie is a small text file that is placed on your computer or device when you visit our website. We use cookies to improve your user experience and for analytics and advertising purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more information, please read our separate Cookie Policy.
8. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in section 5:
- Service providers acting as processors who provide IT and system administration services
- Professional advisers including lawyers, bankers, auditors, and insurers
- HM Revenue & Customs, regulators, and other authorities based in the UK
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
9. International Transfers
We may transfer your personal data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK
10. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
11. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
12. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request the transfer of your personal data
- Withdraw consent at any time where we are relying on consent to process your personal data
To exercise any of these rights, please contact us at info@softura-tech.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and, where appropriate, notify you by email. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Email: info@softura-tech.com
Address: 87 Markfield Avenue, Manchester, England, M13 9AX
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.